Terms and Conditions of the Online Store

Terms and Conditions of the online store
zarc

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1. Chapter 1.General provisions, contact with the store owner
   1. These terms and conditions (hereinafter the “Terms and Conditions”) set out the rules and conditions for using the online store zarc, operating at www https://zarc.pl.
   2. The owner of the Store is Konrad Dziedzina, an entrepreneur conducting business activity under the name Konrad Dziedzina Business Intelligence with its registered office at: ul.Sienkiewicza 11, 43-600 Jaworzno, entered in the Central Registration and Information on Business (CEIDG), Tax ID (NIP): 6-322-016-783, REGON: 366-974-833 (hereinafter the “Seller”).
   3. The Seller’s contact details are as follows:
      
      Contact address: ul. Sienkiewicza 11 43-600 Jaworzno
      Email address: shop@zarc.pl
      Phone number: 782-468-685 (customer phone support hours – in the Contact tab).
2. Chapter 2.Technical requirements
   1. In order to use the Store, it is necessary to have:
      1. a computer or other device with an internet browser;
      2. access to the Internet;
      3. an active email address.
3. Chapter 3.Personal data
   1. The controller of the personal data of Store customers is the Seller.
   2. All information about the processing of personal data of customers, as well as other persons using the Store’s website, can be found in the Privacy Policy.
4. Chapter 4.Conclusion of the sales contract, customer account
   1. The Store enables the purchase of goods (hereinafter “Goods”) displayed on the Store’s website, in two modes:
      1. without registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, add them to the “Cart” using the appropriate button, and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Polish Civil Code, in accordance with the Terms and Conditions.
   3. A condition for placing an order is completing in the order form all required data necessary to perform the contract and, optionally (at the customer’s request), also the data required to issue a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter the “Account”), registration is one-time, and the customer’s email address and chosen password are the basis for subsequent login. Details of the Seller’s provision of the digital service of maintaining the Account are available below in the Account Terms. The Store also enables login to the Account via social media and/or a Google user account. After logging in to the Account, the customer has access to their order history and, for subsequent orders, does not have to re-enter their personal data in the order form.
   5. The customer may resign from having an account at any time without incurring any costs. To do so, the customer should send their resignation to: shop@zarc.pl.
   6. The customer’s confirmation of the order by clicking the “I buy and pay” button (or another with the same meaning) means:
      1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and these Terms and Conditions,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. The sales contract (hereinafter the “Contract”) is concluded when the Seller accepts the order for processing (acceptance of the customer’s offer), which the Seller confirms by email confirming acceptance of the order for processing.
   8. If it is not possible to fulfill the order for the Goods (in whole or in part), the Seller will inform the customer – in such case, the Contract is not concluded. At the same time, the Seller will inform the customer about available alternatives, e.g. partial fulfillment of the order or waiting for the Seller to restock. If the order was paid for in advance by the customer and cannot be fulfilled, the Seller will promptly refund the payments made (proportionally to the canceled part of the order).
   9. The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the time of delivery of the Goods.
   10. The Store is not responsible for non-delivery of the order or delay in delivery resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary to fulfill the order.
   11. The Seller reserves the right to suspend fulfillment of an order if the customer provided false data or if the data raises reasonable doubts as to its correctness. In such a case, the Seller will (if possible) attempt to contact the customer to verify the accuracy of the provided data.
5. Chapter 5.Prices and payment methods
   1. Prices of the Goods are given in Polish zloty (PLN) and as gross amounts, i.e. including VAT.
   2. The cost of delivery of the Goods is indicated separately in the Store’s cart, depending on the delivery method selected by the customer.
   3. Available payment methods are described on the Store’s website in the “Payment Methods” tab and are presented to the customer during the order placement stage (in the cart).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller’s bank account
      2. quick electronic transfer / BLIK / payment via a so-called virtual wallet – via the payment platform:
         • Przelewy24  (PayPro S.A.)
         • Stripe
      3. cash on delivery (COD shipment)
      4. cash or card payment upon personal pickup at the Store’s stationary point
      5. The entity providing card payment processing is PayPro S.A. Supported card types: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro  
   5. If the customer selected payment by standard bank transfer, payment for the order should be made within 14 days of placing it. If payment is not made within the above period, the Contract is deemed not concluded. The previous sentence does not apply if the Seller offers customers deferred payment/installment payment via an external partner.
   6. If payment via Stripe is selected, the entities providing online payment processing are jointly Stripe Payments Europe, Limited and Stripe Technology Europe, Limited, based in Ireland. The rules for integrating the Store with the Stripe service are set out in the “Stripe Integration Service Terms in the Shoper Online Store” available at https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf. Stripe’s terms addressed to consumers (persons paying in the Store via Stripe) are available at https://stripe.com/en-pl/legal/consumer.
6. Chapter 6.Delivery of goods
   1. Delivery of the Goods takes place according to the customer’s choice:
      • via a courier company
      • via Polish Post
      • to InPost parcel lockers
      • personal pickup
   2. The customer may also pick up the order:
      1. in person at the Seller’s registered office
   3. Except for Goods picked up in person by the customer, the order is considered fulfilled at the moment the shipment is dispatched to the customer (handed over to a carrier engaged in transport). The exact actual delivery date is determined by the carrier.
   4. The Goods are shipped by the Seller within up to 5 business days, unless a different period was clearly indicated in the product description during the customer’s order placement. Detailed fulfillment times are provided on the Store’s website in the “Order Processing Time” tab.
   5. The Seller normally processes orders within the territory of the Republic of Poland with the costs indicated on the Store’s website in the “Delivery time and costs” tab. International shipping is possible with the costs indicated on the Store’s website or costs individually agreed with the customer.
7. Chapter 7.Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter the “Privileged Entrepreneur”) has the statutory right to withdraw from the sales contract for the Goods within 14 days of receiving them, without giving any reason, subject to the exceptions set out below.
   2. To meet the withdrawal deadline, it is sufficient for the customer to send within the above period a statement:
      • in electronic form to: shop@zarc.pl or
      • in written form to: ul. Sienkiewicza 11 43-600 Jaworzno.
   3. The statement of withdrawal may be submitted using the template – Download the template form. Use of the template is not mandatory. The Seller will promptly send the customer an email confirmation of receipt of the withdrawal statement.
   4. Then, within the next 14 days, the customer should, at their own expense, return the Goods to the postal address ul.Sienkiewicza 11, 43-600 Jaworzno.
   5. The Seller will promptly, no later than within 14 days of receiving the withdrawal statement, refund the customer:
      • the price of the Goods;
      • the cost of the initial shipment of the Goods to the customer according to the cheapest ordinary method of delivery offered in the Store.
   6. The Seller may withhold the refund until the Goods are received back, or at least until the customer provides proof of return shipment.
   7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer expressly agreed to another solution.
   8. The customer is liable for any reduction in the value of the returned Goods if, before submitting the withdrawal statement, the customer used the Goods in a manner other than necessary to establish the nature, characteristics, and functioning of the item.
8. Chapter 8.Exceptions to the right of withdrawal from the sales contract for the Goods
   1. The right of withdrawal does not apply in the case of Contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the consumer’s/Privileged Entrepreneur’s specifications or serving to meet their individualized needs (personalized goods);
      2. liable to deteriorate rapidly or with a short shelf-life (perishable goods);
      3. delivered in sealed packaging, if the packaging has been opened by the customer and the goods cannot be returned after opening for health protection or hygiene reasons (hygienically packaged goods);
      4. sound or visual recordings or computer software supplied on a tangible medium (e.g. CD) in sealed packaging, if the packaging has been opened after delivery;
      5. which, after delivery, due to their nature, become inseparably mixed with other goods (e.g. building materials if used);
      6. newspapers, periodicals, or magazines, except subscription contracts (printed press);
      7. whose price depends on fluctuations in the financial market beyond the Seller’s control and which may occur before the withdrawal deadline expires;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can take place only after 30 days and whose value depends on market fluctuations beyond the Seller’s control.
9. Chapter 9.Complaints
   1. The Seller is obliged to provide the customer with Goods compliant with the Contract.
   2. Toward consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Toward other customers, the Seller is liable on the terms resulting from the Polish Civil Code.
   3. Complaints may be submitted:
      • in electronic form to: shop@zarc.pl
      • or in written form to: ul.Sienkiewicza 11, 43-600 Jaworzno.
   4. The Seller will respond to the complaint in the form in which it was submitted (in writing or by email) within 14 days of receiving the complaint.
   5. If dissatisfied with the way the Seller handled the complaint, the consumer and the Privileged Entrepreneur may (independently of ordinary court proceedings) also use out-of-court complaint handling and claim redress methods.
   6. For this purpose, you may:
      1. apply to the Voivodeship Inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute,
      2. use assistance from the District (Municipal) Consumer Ombudsman or a social organization whose statutory tasks include consumer protection,
      3. apply to a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded contract.
   7. Additional information regarding out-of-court complaint handling and claim redress methods can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Final provisions
    1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in Polish.
    2. None of the provisions of the Terms and Conditions excludes or in any way limits the rights of the consumer (and Privileged Entrepreneur) arising from provisions of law.
    3. The Seller may amend the Terms and Conditions at any time, with such amendments applying to orders placed after publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Contracts for the provision of a digital service or an electronic service, as well as in the case of (ii) customers having an Account in the store – the customer will be notified of the amendment and the possibility of not accepting the new content.
    4. The Terms and Conditions are effective as of 22-10-2025.

Account Terms
in the store zarc

1. Chapter 1.General provisions, contact with the Seller
   1. These account terms (“Account Terms”) set out the rules and conditions for using the customer account (“Account”) in the online store zarc (“Store”).
   2. These Account Terms constitute terms and conditions of an electronic service within the meaning of the Act on Provision of Electronic Services. The Account service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Terms supplement the Store Terms and Conditions. To the extent not regulated in the Account Terms, the provisions of the Store Terms and Conditions apply to this service.
   4. The Seller’s contact details regarding the Account service are the same as for the Store:
      ul. Sienkiewicza 11 43-600 Jaworzno
      e-mail: shop@zarc.pl
      tel.: 782468685
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Terms and Conditions.
   2. By using the Account, the Store customer has the possibility to:
      1. save and store in the Account their personal data (including delivery address), which enables making subsequent purchases in the Store without the need to refill the address form,
      2. view their order history,
      3. view the order fulfillment status.
3. Chapter 3.Agreement for the provision of the Account service, withdrawal, resignation from the Account
   1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may resign from the Account at any time without giving a reason. To do so, the customer should contact the Seller electronically at shop@zarc.pl. The customer also has the statutory right to withdraw from the agreement for the provision of the Account maintenance service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. Toward consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. Toward other customers, the Seller is liable on the terms resulting from the Polish Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Terms and Conditions.
   3. If dissatisfied with the way the Seller handled the complaint, it is also possible to use out-of-court complaint handling and claim redress methods, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Terms and Conditions.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of Store customers, including for the purposes of maintaining the Account, is available in the Privacy Policy.
6. Chapter 6.Amendments to the Account Terms
   1. The Seller may amend these Account Terms on the terms indicated in Chapter 10, point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Terms
in the store zarc

1. Chapter 1.General provisions, contact with the Seller
   1. These newsletter terms (“Newsletter Terms”) set out the rules and conditions for the provision by the Seller (“Seller”) – the owner of the online store zarc (“Store”) – of the so-called newsletter service.
   2. A newsletter is periodic electronic messages sent by the Seller to the email address of a person who has given the relevant marketing consent (“Subscriber”). These messages contain, in particular, commercial information concerning the Store and the Seller. These messages may also contain other content related to the Seller’s activity, the Store’s industry, and possibly educational content which, in the Seller’s opinion, may be interesting and useful for customers or potential customers of the Store (“Newsletter”).
   3. These Newsletter Terms constitute terms and conditions of an electronic service within the meaning of the Act on Provision of Electronic Services. The Newsletter service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Terms supplement the Store Terms and Conditions. To the extent not regulated in the Newsletter Terms, the provisions of the Store Terms and Conditions apply to this service.
   5. The Seller’s contact details regarding the Newsletter service are the same as for the Store
      ul. Sienkiewicza 11 43-600 Jaworzno
      e-mail: shop@zarc.pl
      tel.: 782468685
2. Chapter 2.Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that enables receiving email messages,
      2. an active email address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber has the possibility to receive from the Seller email messages containing, among others:
      1. information about new items and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activities of the Store and the Seller, the Store’s industry, and possibly educational content which, in the Seller’s opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the sending time and the content of the commercial information contained in the Newsletter.
3. Chapter 3.Agreement for the provision of the Newsletter service, withdrawal, resignation from the Newsletter
   1. An agreement for the Newsletter service may be concluded:
      1. when a person visiting the Store completes the relevant form on the Store website, providing their email address to which they want to receive commercial information,
      2. when placing an order in the Store – when the customer in the Store’s cart consents to receive commercial information by selecting the appropriate checkbox.
   2. The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (a gift, so-called lead magnet) in the form of a discount code, digital content (e.g. a free e-book), or another subscriber benefit related to the store’s activities (e.g. one-time free delivery of the Goods) (“Bonus”). Information about the Bonus granted in connection with subscribing to the Newsletter is then provided on the Store website.
   3. The Bonus is delivered to the Subscriber to the email address provided during subscription, promptly after the conclusion of the Newsletter service agreement. The Bonus is made available in an appropriate digital form (e.g. a link enabling downloading an e-book, a discount code, a code to be entered in the appropriate field in the Store’s cart to receive free delivery).
   4. The agreement for the provision of the Newsletter electronic service is concluded for an indefinite period. The Subscriber may resign from the Newsletter at any time without giving a reason. To do so, the Subscriber should:
      1. click the relevant link contained in each message sent as part of the Newsletter, or
      2. contact the Seller electronically.
   5. The customer also has the statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.
   6. The Seller may stop providing the Newsletter service at any time, and all Subscribers will be notified.
   7. If the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 1 year, the Seller (with additional prior notice) will stop providing the Newsletter service to that Subscriber.
4. Chapter 4.Complaints
   1. Toward consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the agreement in accordance with the provisions of the Consumer Rights Act. Toward other customers, the Seller is liable on the terms resulting from the Polish Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Terms and Conditions.
   3. If dissatisfied with the way the Seller handled the complaint, it is also possible to use out-of-court complaint handling and claim redress methods, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Terms and Conditions.
5. Chapter 5.Personal data
   1. Full information about the processing of personal data of Store customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
6. Chapter 6.Amendments to the Newsletter Terms
   1. The Seller may amend these Newsletter Terms on the terms indicated in Chapter 10, point 3 of the Store Terms and Conditions. If the Subscriber does not accept the new wording of the Newsletter Terms, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in Chapter 3, point 3 of the Newsletter Terms).